Troubleshooting

"Switch To" Missing for a User

The user's profile explains why when you open it. Common reasons:

The account is an administrator or has equal or higher privileges.
The account is listed under Lock Specific User IDs.
Your IP isn't on the IP Allowlist.
It's outside the Scheduled Access Window.
A User Grant limits who can switch into this account, or which accounts you can reach.

The free plugin doesn't keep an audit log.

Make sure the {prefix}switchuser_log table exists. Deactivating and reactivating SwitchUser Pro creates it if it's missing.

Entries older than Auto Purge Retention (Days) are deleted daily.

Confirm Enable Front-end Bar is on under Advanced → Session Experience.

The bar is added in wp_footer(), so your theme must call it.

Make sure no theme or plugin CSS is hiding the bar.

Change the setting from an IP that's on the list, if you can.

Otherwise, open the switchuser_settings option (for example with phpMyAdmin) and clear the ip_allowlist value.