Returns Assistance

When Enable Returns is on, ShopChat answers return and refund policy questions.

Handled Query Types

• "What is your return policy?"
• "Can I return [product name]?"
• "How long do I have to return an order?"
• "How do I start a return?"
• "What is your refund process?"

ShopChat uses the Return Window (days) setting and knowledge base articles to answer policy questions. For "start a return" queries, it guides the customer to the My Account → Returns page (or the ReturnDesk portal if installed).