Locked Users
Locked users can't be switched into by anyone, whatever their role or grants.
Go to SwitchUser → Advanced → Advanced Security → Lock Specific User IDs and enter the user IDs, separated by commas.
Behaviour for Locked Users
Locked users:
- don't show a Switch To link or order-screen switch box, and their profile shows "This account is locked and cannot be switched into."
- don't appear in switch search results
- can't be switched into by any method
Use case: lock the store owner's account so agency staff can't switch into it and make irreversible changes.