Live Catalog
ShopChat reads your WooCommerce products at the moment a customer asks - there's no copy of your catalog - so prices, stock and availability are always current.
Product Search
When Semantic Product Search is on and a customer asks to find something, ShopChat extracts the keywords from their message and searches your published products (a WordPress product search, with a title and excerpt match as a fallback). The best matches are sent to the AI and shown as product cards.
For each product it uses:
| Data | Notes |
|---|---|
| Name and link | - |
| Price | As displayed in your store, including sale prices |
| Stock status and quantity | Quantity when stock is managed |
| Short description | First 120 characters |
| Main image | For the product card |
| Add-to-cart link | For purchasable products |
On a product page, the chat also knows which product the customer is looking at, including its attributes.
Category Scope
If Category Scope is set under AI Behaviour, only products in those categories are searched and discussed. This keeps answers focused and reduces AI usage on very large catalogs.