Knowledge Base
The knowledge base lets ShopChat answer questions that aren't about a specific product - shipping, returns, sizing, your brand, and so on.
What It Contains
ShopChat builds the knowledge base automatically from your site:
| Source | Limit |
|---|---|
| Published pages (for example Shipping, Returns, FAQ, About) | Up to 20 |
| Published posts | Up to 20 |
| Product category descriptions | Up to 20 |
There's no separate editor - to add or change what ShopChat knows, edit the page, post or category description itself, then sync.
Put your policies (shipping, returns, sizing, care instructions) on dedicated pages so ShopChat can find and quote them.
Syncing
Go to WooCommerce → ShopChat → Knowledge Base.
| Button | Description |
|---|---|
| Sync Now | Re-crawl your pages, posts and categories immediately |
| Clear KB | Delete the knowledge base |
The knowledge base is also refreshed daily by a scheduled task. The tab shows when it last synced and when the next sync is due.
How It's Used
For each question, ShopChat picks the most relevant entries by keyword and includes short excerpts in the AI's context, so answers stay grounded in your own content.