Email Templates
ReturnDesk Pro wraps all emails in the WooCommerce email template (via woocommerce_email_header/footer hooks).
Available Templates
| Template Key | Trigger | Recipient |
|---|---|---|
new_request_admin | New request (return or exchange) submitted | Store admin |
new_request_customer | New request submitted | Customer |
status_approved | Request approved | Customer |
status_rejected | Request rejected | Customer |
status_cancelled | Request cancelled | Customer |
exchange_new_admin | New exchange request | Store admin |
exchange_approved | Exchange approved | Customer |
exchange_rejected | Exchange rejected | Customer |
Email Tokens
All free tokens are available plus exchange-specific additions:
| Token | Description |
|---|---|
{request_id} | Unique request ID |
{order_id} | WooCommerce order number |
{order_date} | Order placement date |
{customer_name} | Customer full name |
{customer_email} | Customer email address |
{type} | Request type: return or exchange |
{status} | Current status label |
{reason} | Selected reason |
{notes} | Customer notes |
{items} | HTML list of requested items |
{exchange_items} | HTML list of desired exchange items |
{refund_amount} | Calculated refund amount (formatted currency) |
{store_name} | Store name |
{store_address} | Full formatted store address |
{site_name} | WordPress site name |
{site_url} | WordPress site URL |
{admin_url} | Link to admin request detail page |
{submitted_date} | Request submission date |