Upsells & Cross-Sells
When Enable Upsells is on, ShopChat automatically suggests related products in conversations.
Trigger Scenarios
| Scenario | AI Behaviour |
|---|---|
| Customer asks about a product | AI mentions complementary products from WooCommerce cross-sells |
| Customer describes a use case | AI recommends products that match, including upgrades |
| Customer is about to add to cart | AI mentions upsell products set in WooCommerce |
| Customer mentions a budget | AI filters recommendations to the stated price range |
Upsell suggestions include product cards with name, price, image, and an Add to Cart or View Product link.