Return Request Assistant
Go to WooCommerce → ShopChat → Settings → AI Behaviour.
| Setting | Default | Description |
|---|---|---|
| Return Request Assistant | On | Recognise return questions, check order eligibility, and let eligible customers submit a return request in the chat |
| Return Window (days) | 30 | Days after an order was completed during which it can be returned |
See Returns Assistance for how it works.
For a full self-service returns portal with approvals, exchanges and refunds, pair ShopChat with WindCodex ReturnDesk.