Returns Handling
ShopChat can assist customers with return requests directly in the chat window.
Navigate to WooCommerce → ShopChat → Settings → Returns Handling.
| Setting | Default | Description |
|---|---|---|
| Enable Returns | Yes | Handle return-related queries in chat |
| Return Window (days) | 30 | Days after order that returns are accepted (used in AI responses) |
ShopChat's returns handling answers policy questions and guides customers to the returns portal. For automated return request processing, pair it with WindCodex ReturnDesk.