Settings
Go to WooCommerce → ShopChat. The page has five tabs: Settings, Chat Logs, ROI Dashboard, Knowledge Base and License.
The Settings tab is organised into these sections:
| Section | Settings |
|---|---|
| General | Enable Widget, Greeting Message, Widget Position, Multilingual Replies, Select Connector |
| Widget Appearance | Widget Colour, Custom Icon URL, Show on Cart Page, Show on Checkout |
| AI Behaviour | Brand Voice, Category Scope, Multi-Agent Routing, Upsells & Cross-sells, Semantic Product Search, Return Request Assistant, Return Window |
| Live Agent Handoff | Support Email, Support URL, Support Button Label |
| Proactive Nudges | Exit-Intent Nudge, Idle Nudge |
| Multimodal Inputs | Voice Input, Image Upload |
The other tabs:
| Tab | Description |
|---|---|
| Chat Logs | Conversation log, filterable by type, with CSV export |
| ROI Dashboard | Chat-influenced revenue and support metrics - see ROI Tracking |
| Knowledge Base | Sync or clear the knowledge base - see Knowledge Base |
| License | Activate your license - see License |