Admin Dashboard
Go to WooCommerce → ReturnDesk → Requests to see the latest return requests.
Request List
| Column | Description |
|---|---|
| Order | The WooCommerce order, linked to the order screen |
| Type | Request type (Return) |
| Status | Current status |
| Reason | The reason the customer chose |
| Attachment | Files the customer attached |
| Date | When the request was submitted |
| Actions | View, Approve, Reject, Delete |
Use the status filter to show only requests with a given status, and the search box to find requests by ID, order or reason.
Request Details
Click View to see a request's full details:
- Status
- Returned Items - product name, quantity and price
- Return Reason and the customer's Return Message
- Attachments the customer uploaded
Changing the Status
Click Approve or Reject on a request. ReturnDesk updates the status and sends the matching email to the customer (if Send customer email on status changes is on).
Delete permanently removes the request.
Approving a request doesn't issue a refund. Open the order in WooCommerce and use its Refund button.