Quick Start

Set the return window

Go to WooCommerce → ReturnDesk → General and set Return Window (days) - the number of days after the order was completed (or paid) during which customers can request a return. The default is 7.

Choose allowed order statuses

Under Allowed Order Statuses, select which order statuses qualify for returns. The default is Completed and Processing.

Add your return reasons

Enter one reason per line in Return Reasons (one per line).

Set your return address

Fill in the Return Address section so customers know where to send items.

Review the emails

On the Advanced tab, check the admin notification email and preview each email template. Use Send a test email to see them in your inbox.

Test the flow

Place a test order, mark it Completed, then open it under My Account → Orders → View and submit a return request. Check that it appears on the Requests tab and that the emails arrive.