Email Templates
ReturnDesk wraps all emails in the WooCommerce email template using woocommerce_email_header and woocommerce_email_footer hooks, so they automatically match your WooCommerce email design.
Available Templates
| Template Key | Trigger | Recipient |
|---|---|---|
new_request_admin | Customer submits a new request | Store admin |
new_request_customer | Customer submits a new request | Customer |
status_approved | Admin sets status to Approved | Customer |
status_rejected | Admin sets status to Rejected | Customer |
status_cancelled | Admin sets status to Cancelled | Customer |
Each template has an editable Subject and Body field supporting HTML and the token system.
Email Tokens
Use these tokens in subject lines and email bodies. They are replaced with live values when the email is sent:
| Token | Description |
|---|---|
{request_id} | Unique return request ID |
{order_id} | WooCommerce order number |
{order_date} | Date the order was placed |
{customer_name} | Customer full name |
{customer_email} | Customer email address |
{type} | Request type (return) |
{status} | Current request status |
{reason} | Selected return reason |
{notes} | Customer notes submitted with the request |
{items} | HTML list of requested items and quantities |
{store_name} | Store name from settings |
{store_address} | Full formatted store address |
{site_name} | WordPress site name |
{site_url} | WordPress site URL |
{admin_url} | Direct URL to the request in the admin dashboard |
{submitted_date} | Date the return request was submitted |
Test Email
Each template has a Send Test Email button that sends a preview to your admin email address with sample token values. Use this to verify formatting before going live.