Email Templates
Go to WooCommerce → ReturnDesk → Advanced → Email Notifications and pick a template under Email Type to edit and preview it. Emails are wrapped in your WooCommerce email header and footer, so they match your store's email design.
Available Templates
| Email Type | Sent when | Recipient |
|---|---|---|
| New Request (Admin) | A customer submits a request | Admin Notification Email (or the site admin email) |
| New Request (Customer) | A customer submits a request | Customer |
| Return Approved (Customer) | You approve a request | Customer |
| Return Rejected (Customer) | You reject a request | Customer |
| Return Cancelled (Customer) | A request is cancelled | Customer |
Each template has these fields:
| Field | Description |
|---|---|
| Enable | Turn this email on or off |
| Email Subject | Subject line |
| Email Heading | Heading shown at the top of the email |
| Email Content | Main message |
| Return Items Title | Heading above the list of requested items |
| Additional Content | Text shown below the items |
Placeholders
Use these placeholders in any field. They're replaced with real values when the email is sent:
| Placeholder | Description |
|---|---|
{request_id} | Return request ID |
{order_id} | WooCommerce order ID |
{order_number} | Order number as shown to customers |
{order_date} | Date the order was placed |
{customer_full_name} | Customer's full name |
{customer_first_name} | Customer's first name |
{customer_last_name} | Customer's last name |
{customer_username} | Customer's username |
{type} | Request type (Return) |
{status} | Current request status |
{return_address} / {store_address} | Your return address |
{phone_number} | Return address phone number |
{return_guidelines} | Your Return Guidelines text |
{site_title} | Your site name |
The list of available placeholders is also shown under the template editor.
Preview and Test
The template editor shows a live preview of the selected email with sample data.
Under Send a test email, enter an email address and send the selected template to it with sample values - useful for checking how it looks in a real inbox.
ReturnDesk sends mail with wp_mail. If emails aren't arriving, use an SMTP plugin to improve deliverability.