Capabilities
Navigate to WooCommerce → ShopChat → Settings → Capabilities.
Enable or disable individual ShopChat features:
| Capability | Default | Description |
|---|---|---|
| Enable Product Search | Yes | Answer product-finding queries |
| Enable Upsells | Yes | Suggest complementary products and upgrades |
| Enable Returns | Yes | Answer return/refund policy questions and assist with return requests |
| Enable Knowledge Base | Yes | Use the knowledge base to answer FAQs |
| Enable Multi-Agent | Yes | Route queries to specialised sub-agents for better accuracy |
| Enable Voice Input | No | Allow microphone input (browser Web Speech API) |
| Enable Image Input | No | Allow customers to upload images with their question |