ShopChat

Overview

ShopChat adds an AI-powered chat widget to your WooCommerce store. Customers ask questions in natural language - about products, orders, shipping, and returns - and the AI responds using live data from your catalog. ShopChat reads your WooCommerce product database in real time, so answers about prices, availability, and specifications are always current.

Customer types question
        │
        ▼
┌---------------------------------------------------┐
│  ShopChat AI Engine                               │
│  ┌---------------------------------------------┐ │
│  │ Multi-Agent Router                          │ │
│  │  ├-- Product Search Agent                   │ │
│  │  ├-- Product Recommendation Agent           │ │
│  │  ├-- Returns & Policy Agent                 │ │
│  │  └-- Knowledge Base Agent                   │ │
│  └---------------------------------------------┘ │
│  Context: live WC catalog + KB + conversation     │
└--------------------┬------------------------------┘
                     │
                     ▼
             AI response with:
             • Product cards
             • Direct add-to-cart links
             • Order status info
             • Policy answers

ShopChat requires WooCommerce. It is not a general-purpose chatbot - its capabilities are focused on WooCommerce product discovery, order support, and returns assistance.

Requirements

Requirement	Minimum	Notes
WordPress	7.0	-
WooCommerce	7.0	Required
PHP	7.4	-
MySQL	5.7	For logger table
AI Provider API Key	Required	OpenAI, Anthropic, or Google Gemini
WooCommerce HPOS	Compatible	Declared via FeaturesUtil
SSL	Recommended	Required for payment page widget display

Developer Reference Installation