Quick Start

Set your return rules

Go to WooCommerce → ReturnDesk → General. Under Return Settings, set the Return Window (days), whether Partial Returns are allowed, and whether sale items can be returned. Under Common Settings, choose the Allowed Order Statuses.

Set up exchanges

Exchanges are on by default. Under Exchange Settings, set the Exchange Window (days), exchange reasons and guidelines - or turn Enable Exchanges off if you don't offer them.

Choose refund methods

Under Common Settings → Refund Method Preferences, choose whether customers can pick Refund to store credit, Refund to payment method, or both.

Set up auto-approve (optional)

Turn on Auto Approve Returns and/or Auto Approve Exchanges to skip manual review.

Exclude products or categories (optional)

Under Common Settings, search and select any Excluded Categories or Excluded Products that can't be returned or exchanged.

Send a test request

Log in as a customer, open a recent completed order under My Account → Orders → View, and submit a test return or exchange.