Quick Start

Connect your AI provider

Go to Settings → Connectors, connect OpenAI, Anthropic or Google Gemini, then choose it under WooCommerce → ShopChat → Settings → General → Select Connector.

Set your brand voice

Under AI Behaviour → Brand Voice, describe your tone, for example "friendly and professional".

Sync the knowledge base

On the Knowledge Base tab, click Sync Now so ShopChat can answer from your pages and policies.

Set up handoff

Under Live Agent Handoff, enter your Support Email (and a Support URL if you have a help desk).

Test a product question

Open any product page and ask something like "Do you have waterproof hiking boots under $100?"

Check the results

Review conversations on the Chat Logs tab and, after some sales, chat-influenced revenue on the ROI Dashboard.