Return Rules
Go to WooCommerce → ReturnDesk → General.
| Setting | Section | Default | Description |
|---|---|---|---|
| Allowed Order Statuses | Common Settings | Completed, Processing | Only orders in these statuses can have return requests |
| Terms & Conditions Page | Common Settings | None | If set, customers must tick a box accepting this page before submitting |
| Enable Returns | Return Settings | On | When off, return requests are blocked everywhere |
| Return Window (days) | Return Settings | 7 | Maximum number of days after the order was completed during which a return can be requested (see note below) |
| Allow Returns For Sale Products | Return Settings | On | Whether items bought at a sale price can be returned |
The return window counts from the date the order was completed. If the order was never completed, it counts from the date it was paid, and otherwise from the date it was created.
See Eligibility Rules for how these settings are checked.