Exclusion Rules
Exclusion rules stop specific products, or all products in certain categories, from being returned or exchanged.
Go to WooCommerce → ReturnDesk → General → Common Settings.
Excluded Products
Search for and select products under Excluded Products. For variable products, select the parent product - all of its variations are excluded.
Excluded Categories
Search for and select categories under Excluded Categories. Products assigned to any of these categories can't be returned or exchanged.
Category exclusions match the categories a product is directly assigned to. A product that's only in a child category isn't excluded by its parent - select the child category too.
What Customers See
An excluded item can't be selected on the request form, and shows the message "This product is excluded from return/exchange."
Exclusions apply to both returns and exchanges.