WindCodex ReturnDesk
Overview
WindCodex ReturnDesk adds a complete self-service returns workflow to WooCommerce. Customers can submit return requests from their My Account page without contacting customer support. Store managers review requests in a dedicated admin dashboard and update statuses, triggering automated WooCommerce-styled emails at each stage.
Customer Orders → Return Window Opens → Customer Submits Request
│
┌-----------------------┤
│ │
Admin Reviews Auto-email sent
│ to customer
▼
┌-----------------┐
│ Update Status │
│ pending │
│ approved ------┼--→ WooCommerce email to customer
│ rejected ------┼--→ WooCommerce email to customer
│ cancelled │
└-----------------┘All request data is stored in a custom database table ({prefix}returndesk_requests) created on activation.
ReturnDesk is a standalone workflow tool. It does not automatically process refunds - approving a request is an administrative action that signals intent; refunds must be issued separately through WooCommerce order management.
Requirements
| Requirement | Minimum |
|---|---|
| WordPress | 5.8 |
| WooCommerce | 7.0 |
| PHP | 7.4 |
| MySQL | 5.7 |
| WooCommerce HPOS | Compatible |