AI Behaviour
Go to WooCommerce → ShopChat → Settings → AI Behaviour.
| Setting | Default | Description |
|---|---|---|
| Brand Voice | Empty | Personality instruction for the AI, for example "Be warm and friendly" |
| Category Scope | All categories | Limit the assistant to products in selected categories. Recommended for very large catalogs |
| Multi-Agent Routing | On | Detect what the customer wants and answer with a matching specialist persona - see Multi-Agent Mode |
| Upsells & Cross-sells | On | Suggest the product's upsells, cross-sells and related products - see Upsells |
| Semantic Product Search | On | Answer "find me a product" questions from your live catalog - see Live Catalog |
| Return Request Assistant | On | Check whether an order can be returned and let the customer submit a return request, in chat - see Returns Assistance |
| Return Window (days) | 30 | How long after completion an order can be returned (used by the Return Request Assistant) |
Brand Voice Examples
| Style | Instruction |
|---|---|
| Friendly | "Be warm, encouraging and helpful." |
| Professional | "Be concise and factual. Prioritise accuracy over personality." |
| Casual | "Be conversational and relaxed. Use light humour where appropriate." |