Return Reasons & Guidelines
Both settings are on WooCommerce → ReturnDesk → General → Return Settings.
Return Reasons
Customers must choose a reason when they submit a return request. Enter one reason per line in Return Reasons (one per line). The order of the lines is the order customers see.
Default reasons:
- Product damaged
- Wrong item sent
- Item defective
- Missing parts
Return Guidelines
Return Guidelines is a rich text editor for instructions such as how to pack items or when refunds are issued. Formatting (paragraphs, lists, links, bold) is kept.
The guidelines are shown to customers when they submit a request and when viewing an approved return, and can be added to emails with the {return_guidelines} placeholder.