Eligibility Rules

ReturnDesk checks four eligibility conditions before a customer can submit a request for an item:

Rule	Condition	Configurable
Return window	Order completion date + window days ≥ today	Yes - Return Window (days)
Order status	Order status must be in the allowed statuses list	Yes - Allowed Order Statuses
Sale items	Products purchased on sale	Yes - Allow Sale Products toggle
Already requested	Item quantity already covered by existing requests	No - automatic

Already Requested Check

If a customer has already submitted a pending or approved request for 2 units of an item, and the order contained 2 units, they cannot request more. ReturnDesk tracks requested quantities per order line item.

If the previous request was rejected or cancelled, the customer can re-submit.

Eligibility Method Signature

// Eligibility check method signature
ReturnDesk_Restrictions::is_item_eligible(
    $order,       // WC_Order
    $item,        // WC_Order_Item_Product
    $quantity     // int - quantity customer wants to return
): bool

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