Eligibility Rules
Before a customer can request a return, ReturnDesk checks:
| Rule | Condition | Setting |
|---|---|---|
| Returns enabled | Enable Returns is on | Enable Returns |
| Order status | The order's status is in the allowed list | Allowed Order Statuses |
| Return window | The order was completed (or paid, or created) no more than the set number of days ago | Return Window (days) |
| Sale items | Items bought at a sale price are only returnable if allowed | Allow Returns For Sale Products |
| Already requested | Quantities already covered by a pending or approved request can't be requested again | Automatic |
If an item isn't eligible, the reason is shown next to it on the request form - for example "Request window expired. Allowed within 7 days."
Already Requested Check
ReturnDesk tracks the quantity already requested for each order item. If an existing pending or approved request covers the full quantity, that item can't be requested again.
If the earlier request was rejected or cancelled, the customer can submit a new one.