Admin Dashboard
Navigate to WooCommerce → ReturnDesk → Requests to manage all return and exchange requests.
Request List
The list includes a Type column (Return / Exchange) and supports filtering by:
- Request type (return or exchange)
- Status (pending, approved, rejected, cancelled)
- Date range
- Search by customer name or order number
Request Detail
The detail view shows:
- Request type (return or exchange)
- Requested items with quantities
- Desired exchange items (for exchanges)
- Calculated refund amount
- Refund method
- Status history
- Email log
- Restock status (if auto-restock is enabled)
Partial Approvals
When Allow Partial Returns is enabled, the request detail view allows approving a subset of the requested quantity:
- Open the request.
- In the Items table, adjust the Approved Quantity for each item.
- Click Approve with Partial Quantities.
- The refund amount recalculates based on approved quantities.