Admin Dashboard
Go to WooCommerce → ReturnDesk → Requests to manage return and exchange requests.
Request List
| Column | Description |
|---|---|
| Order | The WooCommerce order, linked to the order screen |
| Type | Return or Exchange |
| Status | Current status |
| Reason | The reason the customer chose |
| Attachment | Files the customer attached |
| Date | When the request was submitted |
| Actions | View, Approve, Reject, Refund, Delete |
Filter the list with All Statuses and All Types (Return / Exchange), or search by ID, order or reason.
Request Details
Click View to see:
- Returned Items with product name, quantity and price - or, for exchanges, the Original Item (Ordered) and Requested Item (Exchange)
- The reason and the customer's message
- The refund method the customer chose
- Attachments
- The replacement order number, for approved exchanges
Actions
| Action | What it does |
|---|---|
| Approve | Sets the request to approved and emails the customer. For returns with store credit, creates and emails the coupon. For exchanges, creates the $0 replacement order. With Auto Restock on, adds the items back to stock |
| Reject | Sets the request to rejected and emails the customer |
| Refund | Shown on approved returns where the customer chose Original payment method. Opens the WooCommerce order so you can issue the refund |
| Delete | Permanently removes the request |
Partial quantities are chosen by the customer when submitting. You approve or reject the request as a whole.