Customer Portal

My Account Integration

ReturnDesk registers a returns endpoint on the WooCommerce My Account page. The tab label is My Returns by default and can be customised via the returndesk_account_tab_label filter.

Submitting a Request

The customer flow:

1. Customer visits My Account → My Returns.
2. Clicks Request a Return (or sees a list of their existing requests).
3. Selects an eligible order from the dropdown.
4. Selects the item(s) and quantity to return.
5. Selects a return reason from the configured list.
6. Optionally adds notes.
7. If a terms page is configured, checks the acknowledgement box.
8. Clicks Submit Request.

On submission:

• A new record is created in {prefix}returndesk_requests with status pending.
• The new_request_admin email is sent to the store admin.
• The new_request_customer email is sent to the customer.

Request Status Flow

pending --→ approved --→ (refund issued manually in WooCommerce)
    │
    ├--→ rejected
    │
    └--→ cancelled

Customers can cancel their own requests while the status is pending. Once approved or rejected, only the admin can update the status.