Multi-Agent Mode
When Enable Multi-Agent is on, ShopChat routes queries through specialised sub-agents:
| Agent | Handles |
|---|---|
| Product Search Agent | Product discovery, availability, specifications |
| Product Recommendation Agent | Personalised recommendations, upsells, comparisons |
| Returns & Policy Agent | Return policy, refund timelines, exchange questions |
| Knowledge Base Agent | FAQ, brand information, shipping policy |
The multi-agent router analyses the customer's query and dispatches to the most appropriate agent. Complex queries (e.g., "What is the cheapest waterproof jacket you sell and can I return it if it doesn't fit?") are split across agents and the responses are merged.
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Multi-agent mode produces better answers on complex queries but uses more AI tokens per conversation turn. Disable it to reduce API costs on high-volume stores with simple query patterns.