FAQ
Does the user know I have switched to their account?
The free plugin does not notify the target user. Pro adds an optional email notification when an admin switches to a user's account.
Can I switch to a user who is currently logged in?
Yes. Their existing session is not invalidated. Both sessions can exist simultaneously. This is by design for support use cases.
What if I lose internet connection while switched?
The HMAC cookie remains valid for 48 hours. Reconnect, open the site while still switched, and click Switch Back.
Can Shop Managers switch users?
Only if they have the edit_users capability. WooCommerce Shop Managers do not have this capability by default. Grant it explicitly if needed.
Does switching create any entries in the WordPress audit log?
The free plugin fires switchguard_switched and switchguard_switched_back actions that you can hook into for custom logging. The Pro plugin includes a built-in audit log.
Will switched sessions count in analytics tools (Google Analytics, etc.)?
Yes, unless the analytics tool distinguishes between logged-in admin sessions. This is a common concern - Pro adds a front bar indicator and the ability to mark sessions to help identify them.
Can I switch to a user on a different site in a multisite network?
Not with the free plugin. Cross-site switching is a Pro feature.